Privacy Policy

Last updated: 23 March 2025

1. Introduction

Welcome to SnapSign ("we," "our," or "us"). We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-signature platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly when you:

• Create an account (name, email address, password)
• Complete your profile (job title, company information)
• Upload documents for signing
• Add recipients for document signing
• Create signatures or initials
• Complete payment information
• Contact our support team

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (browser type, operating system, IP address)
• Usage data (features used, time spent on platform)
• Log data (access times, pages viewed, error logs)
• Location information (derived from IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete document signing transactions
• Verify your identity and prevent fraud
• Send notifications about documents requiring your signature
• Communicate with you about our services, updates, and promotions
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Other users involved in the signing process (document owners, recipients)
• Service providers who help us deliver our services (hosting, payment processing)
• Legal authorities when required by law or to protect our rights
• Potential buyers in the event of a business transaction (merger, acquisition)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. These measures include encryption, access controls, and regular security assessments.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services to you. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Object to certain processing of your data
• Export your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@snapsign.xyz.

8. International Data Transfers

We may transfer and store your information on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

9. Children's Privacy

Our services are not intended for use by children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@snapsign.xyz
Address: SnapSign Inc., 123 Signature Ave, San Francisco, CA 94105, USA